We will be updating our Terms of Service to address a common support request. The new provisions are in the section regarding transfers of board ownership and our new process for handling these requests. This change will allow many communities that have lost access to their ownership account a new opportunity for continued growth. If you have any questions or feedback, please don't hesitate to ask.
- Terms of Service section 14: Forum Ownership
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The user that registers a forum is considered the owner of the forum, unless that ownership is subsequently transferred. Ownership can be transferred to another user by providing the login information to the Owner Account, or in the event of an inactive account, under the terms of our Ownership Transfer Policy. When the login information is given to another user you must provide a link to these Terms of Service. Only the Owner Account is considered the owner of a forum with full privileges.
http://docs.zetaboards.com/services/transferownership#ownership_transfer_policy
- Ownership Transfer Policy outline
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The Owner Account must be inactive for 6 months. Inactivity is determined by the last activity timestamp (any visits while logged in update the timestamp).
Ownership transfer requests must be made by an existing moderator or admin account, unless otherwise allowed by Zathyus. If an active admin account is available, the request must be made through the support ticket system. If no account with ACP access is available, the request must be made via the Personal Support Ticket system on the Support Forum.
Upon a request being made, the owner of the root admin will be contacted by email or any other available method. If no response is received within 2 weeks, or a response allowing the transfer is received prior to that deadline, the transfer request will be approved at the discretion of Zathyus Networks. At any point in the 30 days following an ownership transfer, the original owner may request to have the transfer reversed by contacting Zathyus Networks. Zathyus Networks will reverse ownership transfers at their discretion based on the facts of each individual case.
Ownership transfer will be made to: 1. The account selected by the original owner. 2. The account selected with agreement of all existing active admins. 3. The active admin with the earliest registration date. 4. If no active admin accounts exist, the ownership transfer will be made to a moderator account at the discretion of Zathyus.
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