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support tickit support needss to be faster
Topic Started: May 25 2005, 02:23 PM (586 Views)
k9ruby May 25 2005, 02:23 PM Post #1
greet the dog then the owner
[ * * * ]
 I have been waiting nearly 4 hours for a reply...*sigh* :(
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Daniel Talbot May 25 2005, 02:25 PM Post #2
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Semper Fidelis
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 Invisionfree has alot of support tickets in a day. So be patient and wait until they answer they cant do alot of tickets in one day due to the fact they get thousands of support tickets daily
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Shivan Fire May 25 2005, 02:26 PM Post #3
Support before Beer
[ * * * ]
 Depending on the nature of your support ticket query it may take longer. Espescially if it is something needing Duffies personal attention..
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Deathstarr May 25 2005, 02:27 PM Post #4
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Dedicated So Long
[ * * * * * * ]
 I been waiting 4 days lol beat that
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k9ruby May 25 2005, 02:27 PM Post #5
greet the dog then the owner
[ * * * ]
 I know..I should be patiant but am getting impatiant becuase its driving me mad because my boards gone pear-shaped! :$ :/
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Deathstarr May 25 2005, 02:31 PM Post #6
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Dedicated So Long
[ * * * * * * ]
 Why Not Make a Support topic and then post your Board wrappers that seems the be the problam.
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Rory May 25 2005, 02:31 PM Post #7
i;m a mess
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 The response time depends on which support staff are online, and if they can assist you with your problem. Usually tickets get a response within 24 hours, although sometimes tickets can be knocked lower down the list.

Please be patient, and I am sure your ticket will be dealt with asap.
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Shivan Fire May 25 2005, 02:31 PM Post #8
Support before Beer
[ * * * ]
 still posting here isnt going ot make your service faster.. That's not how it works... Pear shaped.... x.x PM me your board i can take a look see if i know the problem.... or just wait for the ticket to be answered..
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Maelroth May 25 2005, 02:32 PM Post #9
Keeping an eye on you
[ * * * * * ]
Deathstarr
May 25, 2005 01:27 PM
I been waiting 4 days lol beat that

5 days but it was worth it as nobody could answer my question here

Quote:
 
  I know..I should be patiant but am getting impatiant becuase its driving me mad because my boards gone pear-shaped!


you can always make a topic here on IFS there are 37,756 registed members i am sure somebody knows the answer.
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SmartSquid399-ZNS May 25 2005, 02:40 PM Post #10
$squid->owns($you);
[ * * ]
 My opinion: put yourself in the staff's shoes. If you were them, it would be kind of hard to answer thousands of support tickets in a day. Just be patient. Oh and BTW, 4 hours is nothing, because some people have waited almost a week for support tickets. >_<
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k9ruby May 25 2005, 02:41 PM Post #11
greet the dog then the owner
[ * * * ]
 :$ sorry.....

I just like my board...

I don't like it pear shaped!!!!
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Seth May 25 2005, 02:51 PM Post #12
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I has a pony
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 4 hours? Are you kidding? Some PAID providers regularly take up to 72 hours to answer tickets (IPS being an example, I've waited up to a week sometimes).

Sigh.
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Shivan Fire May 25 2005, 02:55 PM Post #13
Support before Beer
[ * * * ]
 K9 can you just post your CSS in general support im sure some here can help solve your pear problem
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Stephen May 25 2005, 02:56 PM Post #14
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Twilight is upon me, and soon night must fall.

 And some of those paid providers don't even answer your question forcing you to contact them up to a week. :(

Our support ticket system is great for the staff answers.
But most any question about your board can be answered in the manual, faq, or the pinned topics. Also we have fantastic members who know these boards like the backs of their hands and can get you an answer in mere minutes.


And I just saw your topic.

1. Its not urgent
2. Looks like a skinning issue.
3. Could have been asked in skinning support or if you installed a mod, coding support.
4. I notice this
Code:
 
<script language="JavaScript1.2" fptype="dynamicanimation" src="file:///C:/Documents%20and%20Settings/Ruby%20Welsford/My%20Documents/My%20Webs/animate.js">


Perhaps it needs to be hosted on a website and because its not that is the cause of the problem?
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k9ruby May 25 2005, 03:10 PM Post #15
greet the dog then the owner
[ * * * ]
 sorry seth! I am seeing sense now... just fix it asap
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