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support tickit support needss to be faster
Topic Started: May 25 2005, 02:23 PM (585 Views)
Huddy May 25 2005, 03:11 PM Post #16
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 im 100% backing the staff on this one

some providers dont have the support ticket system so be glad IF has got it
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Matthew May 25 2005, 03:14 PM Post #17
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Seth
May 25, 2005 07:51 PM
4 hours? Are you kidding? Some PAID providers regularly take up to 72 hours to answer tickets (IPS being an example, I've waited up to a week sometimes).

Sigh.

Indeed. Remember my Style XP problem (any blog stalkers should know this :P)? 2 weeks and 3 days with not even a single response. That's 2 working weeks, I e-mailed again asking what was the status of my problem, 3 days later - here I am with no reply. Eventually i've just patched my UXtheme.dll and it works fine. Now that's something to complain about - that's awful customer service.

Now compared to that, you think 4 hours is bad? You think 4 days is bad? Personally i'd love customer service like that and for a free service, that's beyond fantastic even.

I know it's frustrating, but patience pays off in situations like this ;)
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