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| Support isn't good enough here. | |
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| Tweet Topic Started: Apr 5 2005, 04:12 PM (1,849 Views) | |
| ellisjoe5 | Apr 5 2005, 04:58 PM Post #16 |
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Member
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honestly i think i get quicker support here than I do through support ticket.....though I only use support tickets when I don't trust info here.... |
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| Jumpman | Apr 5 2005, 04:59 PM Post #17 |
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I'M A MONKEY O.O
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Even if it takes a while, i always get support. So its worth the wait 
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| Seth | Apr 5 2005, 05:04 PM Post #18 |
I has a pony
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This is the way it's supposed to be. If you just need a quick answer, the forums are the way to go. If you need to talk to staff, tickets are better. |
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| Typhoon Omi | Apr 5 2005, 05:05 PM Post #19 |
[:Gerannium Knight:]
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Yep. And you gotta remember: the staff aren't robots. They got things they gotta do. :ph34r: Be a little patient. |
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| Seth | Apr 5 2005, 05:09 PM Post #20 |
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I has a pony
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I r r0b0t |
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| ellisjoe5 | Apr 5 2005, 05:13 PM Post #21 |
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Member
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Eh I got all the time in the world.....Though only pesk members with issues they know answers too..... Only ask for staff help when they can get into stuff these members can't......Like the last Sup Tic I sent in today.... |
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| deMize | Apr 5 2005, 05:23 PM Post #22 |
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Pay Me.
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You should really be grateful about the support service here. Go to another free forum hosts' support forum and you'll see pages upon pages of unanswered questions. |
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| Mercury | Apr 5 2005, 05:26 PM Post #23 |
Unlost
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Merc is guilty of passing topics where there are no links, where the member has bumped their topic, or when the person complains that things are taking too long.  If that isn't good support, I don't know what is.
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| Nemesis | Apr 5 2005, 05:28 PM Post #24 |
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+o0 1337 |=0|- j00
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That is partially due to the amount of so-called "Support Volunteers" who race to answer support questions and give nebulous advice. |
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| Deleted User | Apr 6 2005, 01:22 AM Post #25 |
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Deleted User
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Wow, people complaining about support taking an hour or so? Good luck getting support anywhere else that fast, even if you're paying for it. Most services would take at least a day to respond with anything but an auto-responder. I've used the support services of a whole lot of places, from forum and other community services, to PC manufacturers, to ISP's, to email providers, to PayPal and eBay, to banks, to my mobile phone company. The quickest support I ever got took about 30 minutes, and that's only because they figured out they couldn't help me at all. The longest was never being responded to at all, and that probably happened at least half a dozen times. Then there was the one that took a little over a month of going back and forth, with about a 4 day wait between each reply from them. I'd say the average has been about 8 days, and that's including paid support. Anything under a couple days, especially for a free service, is excellent. The fact that probably 90% of InvisionFree users get their questions responded to within a few minutes to an hour, and usually resolved within that same timeframe, or within a day or two at the outset, is really nothing short of astounding. I've never seen better support anywhere, period. Not even for sites with those live one-on-one chat support features. |
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| Seth | Apr 6 2005, 01:24 AM Post #26 |
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I has a pony
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| Zero Resistance-ZNS | Apr 6 2005, 04:05 AM Post #27 |
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eÜil Zero lÖrd™
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Now i know why Seth is teh admin... Anyway, Ifyou want fast support, |
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| OcelotJay | Apr 6 2005, 01:03 PM Post #28 |
<3 mine [big]Miaow[/big]
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Few members and lots of staff at one time is very rare.  Either there's hundreds of members on with a good half of the staff too or there's hardly anyone on with just me, Lothy and Merc lazing around. 
Ugh those things really do suck0rz. >_< I think our support is probably the best I've seen around too.  Heh, I used to work for a now dead MSN support community (non-official but lots of staff and members), took seven e-mails from me to get any of the support folk to shift their butts. :rolleyes: Only takes a hot poker to get these guys going.
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| core | Apr 6 2005, 01:07 PM Post #29 |
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Member
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everything i have asked for has been sorted its really really good! |
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| Super Goku | Apr 6 2005, 03:24 PM Post #30 |
.Supperiority ∆
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I love the support, its much faster and better than any other sevice I've been to |
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