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Support isn't good enough here.
Topic Started: Apr 5 2005, 04:12 PM (1,848 Views)
Chop Top-ZNS Apr 6 2005, 06:22 PM Post #31
Lick My Plate
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 i only joined today and im not happy about the support, i USED to be a member of ifskinzone and their support was ten times faster, ive asked questions at the start of the day that still havent been replied to and i have seen threads with simple questions taht have not been answered
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ellisjoe5 Apr 6 2005, 06:25 PM Post #32
Member
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 Sometimes the people who know the answers aren't here.....sometimes the people who can do anything about it aren't here


Or


people are tired of the some simple questions n laugh....then leave messages like 2 pages down....or go here....hoping they'll actually search before asking...
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Aaron Apr 6 2005, 06:26 PM Post #33
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A blast from the past.

 ^^Read one page back or the quoted text.;)
PhranK
April 6, 2005 12:22 AM
Wow, people complaining about support taking an hour or so?
Good luck getting support anywhere else that fast, even if you're paying for it.
Most services would take at least a day to respond with anything but an auto-responder.
I've used the support services of a whole lot of places, from forum and other community services, to PC manufacturers, to ISP's, to email providers, to PayPal and eBay, to banks, to my mobile phone company.
The quickest support I ever got took about 30 minutes, and that's only because they figured out they couldn't help me at all.
The longest was never being responded to at all, and that probably happened at least half a dozen times.
Then there was the one that took a little over a month of going back and forth, with about a 4 day wait between each reply from them.
I'd say the average has been about 8 days, and that's including paid support.
Anything under a couple days, especially for a free service, is excellent.
The fact that probably 90% of InvisionFree users get their questions responded to within a few minutes to an hour, and usually resolved within that same timeframe, or within a day or two at the outset, is really nothing short of astounding.
I've never seen better support anywhere, period.
Not even for sites with those live one-on-one chat support features.

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OcelotJay Apr 6 2005, 06:27 PM Post #34
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<3 mine [big]Miaow[/big]
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 Something you have to realise is that our Support Staff have tickets to answer as well as the support forum. And there is the fact that staff are not always on at the same time so sometimes only one member is available for support and they may be focusing on the tickets.

With all the questions asked and tickets that come in, a response within 24 hours isn't always guaranteed from a staff member. And of course we have our own lives so we're not on 24/7. :arr:

By the way, when you talk about your problem do you mean this: http://support.invisionfree.com/index.php?...opic=129375&hl=

Because that's not an issue that require support so it's no wonder people haven't replied before ellisjoe5, it's not an important issue compared to things that actually require the attention and help from our staff. :r
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paperboy Apr 6 2005, 07:54 PM Post #35
penguin foo master
[ * * * ]
TBT Admins
April 5, 2005 03:12 PM
Isn't this a support forum? Yet I can never get a question answered quikly or fully. There needs to be way more profesionals helping out in support!

i think the support here is great i always get my questions answered also maybe you ask stupid question but... probably not
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Zach Apr 6 2005, 07:56 PM Post #36
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Missjayness
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paperboy
April 6, 2005 06:54 PM
TBT Admins
April 5, 2005 03:12 PM
Isn't this a support forum?  Yet I can never get a question answered quikly or fully.  There needs to be way more profesionals helping out in support!

i think the support here is great i always get my questions answered also maybe you ask stupid question but... probably not

No quesiton is stupid. :yes:

It could be just how the question was worded, or lack of detail while giving the problem.
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Deleted User Apr 6 2005, 08:02 PM Post #37
Deleted User

 No, many questions are definitely stupid.
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Zach Apr 6 2005, 08:03 PM Post #38
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Missjayness
[ * * * * * ]
PhranK
April 6, 2005 07:02 PM
No, many questions are definitely stupid.

Hmm...I just did a rummage through support again, I retract my previous statement. >_<
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Brandon Apr 6 2005, 08:04 PM Post #39
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 This support board is mostly for members helping members. The support staff focus on tickets which are answered promptly whenever possible. Sending in a support ticket is also private and helps ensure you get a good answer.
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Nemesis Apr 6 2005, 08:06 PM Post #40
+o0 1337 |=0|- j00
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 Thanks to Duff for creating support ticket system.

Quite ingenius, actually. Forwarding support tickets to a forum specifically for staff. :r

But once again, if you do not get your question answered by Support Forums (which is very unlikely, as I said, there are support volunteers who live off of the IF Forums (no joke, really :eh: ) and they *usually* answer your question correctly), then use the Support Ticket. I'm sure that's where staff live. :r :w00t:

Gah Duff, you beat me to the post. >_<
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Te-Zero Apr 6 2005, 08:11 PM Post #41
No Avatar for now :)
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 Complains about support is really stupid. Can't you see there over maybe 500,000 boards made? Most need support through the ticket. The staff work very hard to get through all that support. Plus, there is support here that members can fill out. You can get your support in 1-2-3. The best support record for me was only 16 seconds.

If you want quick support, post in this forum. If you want private and advanced support, use the ticket. May be longer but it's private and advanced because only the staff helps you with those. InvisionFree is being very, very reliable ya know

So seriously, this kind of complain is totally ridiculous.
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Deleted User Apr 6 2005, 08:13 PM Post #42
Deleted User
DuffMan
April 6, 2005 05:04 PM
This support board is mostly for members helping members. The support staff focus on tickets which are answered promptly whenever possible. Sending in a support ticket is also private and helps ensure you get a good answer.

I'm a rogue, I guess.
I usually focus on the forums instead of the tickets, and often spend half my time correcting or improving the answers of the members, as well as moderating here and there.
I get bored easily. :rory:
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paperboy Apr 6 2005, 08:19 PM Post #43
penguin foo master
[ * * * ]
PhranK
April 6, 2005 07:13 PM


I get bored easily. :rory:

apparently
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huricane Apr 6 2005, 08:20 PM Post #44
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Member
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PhranK
April 6, 2005 07:13 PM
I usually focus on the forums instead of the tickets, and often spend half my time correcting or improving the answers of the members, as well as moderating here and there.

Do more people ask for support here on the forums or through the Support Tickets?
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Das Apr 6 2005, 08:25 PM Post #45
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Smells of rich mahogany
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Chop Top
April 6, 2005 02:22 PM
i only joined today and im not happy about the support, i USED to be a member of ifskinzone and their support was ten times faster, ive asked questions at the start of the day that still havent been replied to and i have seen threads with simple questions taht have not been answered

1) IFSZ is not an offical IF support forum
2) This is an offical support site
3) The members here know 3 times more than the members there
4) The admins here know more than the admins there.
5) Duff is here
6) I don't no one question that has taken longer than an hour to be answer with the exception of n00bs bumping their topic which turns away people willing to help
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